Right now, we’re exclusively online, which means you can shop with us anytime, anywhere! This allows us to keep things streamlined and bring you the best quality gear directly. Plus, we’ve got fast shipping, dedicated pickup location in Toronto and hassle-free returns to make your experience seamless. Keep an eye out though—we're always evolving, and who knows what the future holds!

If your promo code isn’t working, first make sure it’s entered exactly as shown—watch out for any spaces or typos! Also, double-check that the code hasn’t expired and that it applies to the items in your cart (some codes exclude certain products or collections). If everything seems correct and you’re still having trouble, reach out to us at support@theflexbrigade.com and we’ll help you get it sorted!

We accept a variety of secure payment options to make your checkout process smooth and hassle-free. These include major credit cards like Visa, MasterCard, and American Express, as well as PayPal, Apple Pay, Google Pay.

We aim to restock our most popular items, but availability can vary. If something you love is out of stock, keep an eye on the product page—it’ll usually indicate if and when we’re planning a restock. You can also sign up for restock notifications to be the first to know when it’s back. Some limited-edition collections may not return, so make sure to grab your favorites while you can!

Yes, we can ship to PO Boxes and military bases within Canada. However, please note that certain shipping methods may not be available for these locations. Unfortunately, we currently don’t ship to freight forwarding addresses. If you have any concerns about shipping to your location, feel free to contact us and we’ll do our best to assist you!

Yes, we do! To make shopping easier, we offer payment plan options through providers like Shop Pay Installments. This allows you to split your purchase into interest-free payments over time. Simply select the option at checkout, and you’ll be able to enjoy your gear while spreading out the cost!

At this time, we do not offer price matching. However, we’re always committed to providing high-quality products at fair prices. Keep an eye out for our promotions and special offers so you can snag your favorite items at a great value!

Currently, our products are exclusively available through our online store. We focus on delivering the best experience and value directly to you, ensuring you get the latest styles and collections as soon as they drop.

We currently ship exclusively within Canada. While we’re focused on providing the best service to our Canadian customers, we hope to expand our shipping options in the future.

Starting a return or exchange is easy! Here’s how:

1. Check our return policy: Make sure your item is eligible for a return or exchange. Our policy covers items within 14 days of purchase and in original condition.
2. Contact us: Reach out to our customer service team at support@theflexbrigade.com with your order number and the reason for the return or exchange.
3. Follow the instructions: We’ll provide you with detailed instructions
4. Ship it back: Pack the item securely and send it back to us. Once we receive it, we'll process your return or exchange as quickly as possible!

Absolutely! We take pride in the quality of our gear. All of our products are covered by a 7 days warranty against any manufacturing defects or faults. If you run into any issues with stitching, fabric, or craftsmanship within that time, we’ve got you covered—just reach out and we’ll sort it with a replacement or refund. Please note that normal wear and tear, accidental damage, or improper care isn’t covered, but we’re always here to help if you have any questions. We’re dedicated to making sure you feel 100% confident in your purchase!"

Yes, we offer refunds for eligible items! If your item is unused and in its original condition, you can request a refund within 14 days of purchase. To initiate the refund process, please contact our customer service team at support@theflexbrigade.com with your order number.

Once we receive the returned item, we’ll process your refund as quickly as possible. Please note that shipping costs are non-refundable, and it may take a few days for the refund to appear on your original payment method.

If you have any questions or need assistance, feel free to reach out!

We offer several shipping options to ensure your order arrives as quickly as possible. At checkout, you can choose from the shipping methods most suitable to your needs.